Accessing call queues from API


#1

Is it possible to get a users call queue list via the API? I can’t seem to find any mention of call queues in the documentation.

Thanks,
David Karn


#2

Hi @davidkarn

We don’t have an API for getting or setting the call queue, since it’s designed to be set up by a sales person working in HubSpot.

Can you tell me more about why you’d want to get the call queue for a user?


#3

Hey Hubspot-

We want to drive consistent processes through automation.

Queues are way more useful with automation. Marketing automation can’t add a call to a queue when a customer event occurs that triggers a call. The task can be there, but to be able to drop it right into a call back queue… that’s where it’s at.

Queues are awesome. they should absolutely have their own first calls api representation.