First off - I just want to say that I am not a developer and have minimal developer knowledge. I'm trying to figure out why we are hitting the API call limit in HubSpot. Is there a way to see what integration is maxing out the call limit?
We found that the majority of errors over the past week were 409s from the contact creation endpoint. (At least 30K each day, up to 36K on Saturday.)
It seems your system is attempting to pass an existing email values to the Create a new contact endpoint. Unlike the Create or update a contact endpoint, the /contacts/v1/contact endpoint will only attempt to create new contacts, so passing existing email addresses will cause failures.
The team also identified extraneous lookups. For example, these two calls occurred right after each other:
474 12/3/2018, 11:57:23 AM 204 POST /contacts/v1/contact/vid/201776251/profile
476 12/3/2018, 11:57:23 AM 200 GET /contacts/v1/contact/email/scsc.[lastname]@yahoo.com/profile
scsc.[lastname]@yahoo.comis vid 201776251, so you could save half of these types of calls by attempting to update with the Create or update a contact endpoint or, better yet, the batch create or update endpoint.
To reiterate, these calls are using your account's API key and are not caused by any of these integrations.
We found that the majority of errors over the past week were 409s from the contact creation endpoint. (At least 30K each day, up to 36K on Saturday.)
It seems your system is attempting to pass an existing email values to the Create a new contact endpoint. Unlike the Create or update a contact endpoint, the /contacts/v1/contact endpoint will only attempt to create new contacts, so passing existing email addresses will cause failures.
The team also identified extraneous lookups. For example, these two calls occurred right after each other:
474 12/3/2018, 11:57:23 AM 204 POST /contacts/v1/contact/vid/201776251/profile
476 12/3/2018, 11:57:23 AM 200 GET /contacts/v1/contact/email/scsc.[lastname]@yahoo.com/profile
scsc.[lastname]@yahoo.comis vid 201776251, so you could save half of these types of calls by attempting to update with the Create or update a contact endpoint or, better yet, the batch create or update endpoint.
To reiterate, these calls are using your account's API key and are not caused by any of these integrations.
Thanks, @jakeravelo! I'll investigate further with my team.
It's important to note, though, that the 40,000 call limit mentioned here applies to requests authenticated using your account's API key rather than the apps which are listed here. Do you or Mark (who created the key here) know of any custom processes using the key?
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