API endpoint to load/create Ticket Tags


#1

Hello!

Is there an API endpoint for GETing and POSTing Ticket Tags?

thanks,
Anton


#2

Hi @Anton_Litvinenko,

Can you be more specific about what you mean by 'ticket tags'?


#3

When loading list of available properties on tickets object we noticed that there is a field called 'tags' and wanted to start filling it in.

{    
  “name”=>“tags”,
  “label”=>“Tags”,
  “description”=>“Tags associated with your tickets”,
  “groupName”=>“ticketinformation”,
  “type”=>“enumeration”,
  “fieldType”=>“text”
}

Thanks,
Anton


#4

Hi @Anton_Litvinenko,

I understand; thanks for clarifying! That field is hidden because it's being deprecated; the Tickets API is still in Developer Preview, so small changes like this are occasionally made. I would advise against using the tags property going forward since it won't be in the official version of the Tickets API.