Hi, We have connected a form via API and passing information into hubspot. Our form uses a property “product_c” and is in properties. At first the hubspot tech support team thought it was because it didn’t have the right internal name but we updated it and it still not working. What is happening is that when someone purchases, the form registers in hubspot as someone purchased and if you look at the form submit, the product they purchased registers there under product however, the information is not getting passed into our contacts report where we have a column with the property of product. It registers that they purchase but not showing which product.
Is someone able to help me figure out why the form would not be pushing the product over to the property to show up?