The company I work for owns hosted phones. The company we we get our service from says they have an API and that we can integrate the CRM with the API. Is there anyone that can shed some light on how to integrate Hubspot for making calls instead of using HubSpot Sales Calling?
We don’t currently have an API for integrating a different phone service to make calls instead of HubSpot Sales Calling – we’re considering it for the future, but don’t have a timeline for this capability as of yet.
Our Engagements API would allow you to write records of your phone calls back in another system back into the HubSpot CRM, which could be what they meant. What company are you working with? Did they mention HubSpot CRM specifically? Reaching out to them may be your best bet to get more clarity.