Assignment Notifications When Changing Task Owner?


#1

When I change the assignment of a task in the UI a notification goes out to the new owner.

If I update a task via engagement API and change the owner no notification is sent. Is there any way to trigger a notification when the owner is changed via the API?


#2

Hi @homerlex,

Thank you for your patience. Assignment notifications will not be sent out if you manually assign an object to yourself, or if the HubSpot owner is set via contact import, Salesforce, or marketplace integration (API).


#3

Is there anyway at all to trigger notifications via the API?


#4

Hi @homerlex,

There isn’t currently a way to trigger assignment notifications via the API. I can understand your situation though, and if you have the inclination, I would encourage you to post your use case on the Ideas Forum on the HubSpot Community.