We're using the Service Hub to manage live chat.
Is there a way to automatically associate our logged-in users to a HubSpot contact instead of asking them for their email/name every time?
Here's an example of how MouseFlow does this:
var _mfq = _mfq || ;
var mf = document.createElement("script");
_mfq.push(["setVariable", "user_id", "123"]);
setVariable is what allows me to associate our users to a certain mouseflow activity.
This concept is CRUCIAL to the success of customer service. It's annoying to have to ask them who they are when they are logged in.