APIs & Integrations

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Call recording Url

Hello,

I am trying to add recording to the external call. I tried to use FTP and OneDrive with direct link but nothing works for me. I see play button i see duration and call cannot be played. No sound. No play progress. What are the requirements for the recording url?

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6 Replies 6
Derek_Gervais
HubSpot Alumni
HubSpot Alumni

Call recording Url

Hi @maxim.anikin,

That's strange; glad you were able to get to the bottom of this issue. Let me know if there's anything else I can help with.

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Not applicable

Call recording Url

Ok. My audio file is corrupted. Somehow it can be played with a windows player, but not in a browser.

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Call recording Url

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Call recording Url


The following exception in Edge. Problem with the audio format?

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Not applicable

Call recording Url

Hello,

Sorry for a long delay. I tried different options, file manager as well. Audio format is ".wma".

I see the following exception on the contact page:

I will try to get call url later.

Thank you.

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Derek_Gervais
HubSpot Alumni
HubSpot Alumni

Call recording Url

Hi @maxim.anikin,

Can you send me a link to an example contact/engagement? Have you tried uploading the files to the file manager? What format are the calls in?

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