Call recording Url

engagements

#1

Hello,

I am trying to add recording to the external call. I tried to use FTP and OneDrive with direct link but nothing works for me. I see play button i see duration and call cannot be played. No sound. No play progress. What are the requirements for the recording url?


#2

Hi @maxim.anikin,

Can you send me a link to an example contact/engagement? Have you tried uploading the files to the file manager? What format are the calls in?


#3

Hello,

Sorry for a long delay. I tried different options, file manager as well. Audio format is ".wma".

I see the following exception on the contact page:

I will try to get call url later.

Thank you.


#4


The following exception in Edge. Problem with the audio format?


#5


Firefox


#6

Ok. My audio file is corrupted. Somehow it can be played with a windows player, but not in a browser.


#7

Hi @maxim.anikin,

That's strange; glad you were able to get to the bottom of this issue. Let me know if there's anything else I can help with.