Call recording Url




I am trying to add recording to the external call. I tried to use FTP and OneDrive with direct link but nothing works for me. I see play button i see duration and call cannot be played. No sound. No play progress. What are the requirements for the recording url?


Hi @maxim.anikin,

Can you send me a link to an example contact/engagement? Have you tried uploading the files to the file manager? What format are the calls in?