Call recording Url




I am trying to add recording to the external call. I tried to use FTP and OneDrive with direct link but nothing works for me. I see play button i see duration and call cannot be played. No sound. No play progress. What are the requirements for the recording url?


Hi @maxim.anikin,

Can you send me a link to an example contact/engagement? Have you tried uploading the files to the file manager? What format are the calls in?



Sorry for a long delay. I tried different options, file manager as well. Audio format is ".wma".

I see the following exception on the contact page:

I will try to get call url later.

Thank you.


The following exception in Edge. Problem with the audio format?




Ok. My audio file is corrupted. Somehow it can be played with a windows player, but not in a browser.


Hi @maxim.anikin,

That's strange; glad you were able to get to the bottom of this issue. Let me know if there's anything else I can help with.