Can not create engagement with type CALL for contacts

contacts

#1


#Python Code

When i create engagement with type=CALL(https://developers.hubspot.com/docs/methods/engagements/create_engagement), but it was not.
I need fix soon.
Thanks


Engagement call not play file recording
#4

Welcome, @khangnb.

The users you tagged are not associated with HubSpot, so I deleted your second post.

There could be a number of things going on here. To troubleshoot effectively, I will need to know your Hub ID and the response you received from this endpoint.

Please share the entire error code and response.


#5

I was created engagement with type CALL, but i can't set outcome? How can i set properties: outcome over api?


#6

I fixed outcome.
But when i set recordingUrl, it not play.
url: https://app.hubspot.com/contacts/5250579/contact/2101/?interaction=note


#7

Hi, @khangnb.

There may be an issue with the URL or the file you used.

I successfully created a CALL engagement on the same contact record with the call recording of a song:

{
    "engagement": {
        "active": true,
        "ownerId": "",
        "type": "CALL",
        "timestamp": 1546616332088
    },
    "associations": {
        "contactIds": [2101],
        "companyIds": [ ],
        "dealIds": [ ],
        "ownerIds": [ ]
    },
	"metadata" : {
	    "toNumber" : "1234567890",
	    "fromNumber" : "(987) 654-3210",
	    "status" : "COMPLETED",
	    "durationMilliseconds" : 38000,
	    "recordingUrl" : "https://cdn2.hubspot.net/hubfs/2676635/Temporary%20Files%20for%20Testing/Naruto%20-%20Wind%20Trap%20Remix.mp3",
	    "body" : "This is a test call with a recording of this song: https://www.youtube.com/watch?v=7DNWHMqchBM."
	}
}

#8

Recordurl is file WAV. is it run? this is my record: http://122.155.165.79:8083/2019/01/04/0826081230-16.22.09-7100-1546593729.919973.WAV


#9

Hi, @khangnb.

Yes, WAV files are supported. I successfully created another engagement on this contact record with a WAV file and it plays.

I used the following body:

{
    "engagement": {
        "active": true,
        "ownerId": "",
        "type": "CALL",
        "timestamp": 1546871864663
    },
    "associations": {
        "contactIds": [2101],
        "companyIds": [ ],
        "dealIds": [ ],
        "ownerIds": [ ]
    },
	"metadata" : {
	    "toNumber" : "1234567890",
	    "fromNumber" : "(987) 654-3210",
	    "status" : "COMPLETED",
	    "durationMilliseconds" : 38000,
	    "recordingUrl" : "https://cdn2.hubspot.net/hubfs/2676635/Temporary%20Files%20for%20Testing/Sample_Classical_WAV_File.wav",
	    "body" : "This is a test call with a WAV file as the recordingUrl."
	}
}

I think the issue may be that your recordingUrl is HTTP instead of HTTPS. Since HubSpot contact records are secure and use HTTPS, they will likely not play files hosted on an insecure HTTP protocol.

If you can enable SSL on that domain or upload the files to your HubSpot account's file manager with this API, your recordings should play.