can we custom the Activity (like Notes and Task) in Hubspot.
It's not currently possible to create custom engagement types (e.g. creating CHAT in addition to NOTE, TASK, CALL, etc.), but you have full control over the body & other fields of existing engagement types. As a workaround, you could create NOTE type engagements that contain all the information you'd like to include in a custom engagement type.
I'd recommend the following:
- If you have the inclination, I would encourage you to check out the Ideas Forum on the HubSpot Community. There, you can create a post including your use case that product and other customers can see.
- You might find that the Timeline API fits your goal better than a workaround involving engagements (see below).