Cannot access HubSpot account


#1

Hey, please advise how can I solve this issue. Somehow I can get emails from account 2455790

But I can’t see this account in my admin panel

The email address is the same for both


#2

Hi there,

It looks like the HubSpot portal with Hub ID 2455790 was created in 2016 for the domain redrocket360.ru, but at present does not have any users associated with it. I see you have another portal, with Hub ID 2608170, that’s associated with redrocket360.com.

Did you want to keep the portal with Hub ID 2455790, for redrocket360.ru? If not, I can simply delete this for you. Otherwise, I will add one of the users that is associated with 2608170 to this secondary portal, so that you may access it.

Please let me know! Cheers.


#3

Please just add me to Hub ID 2455790, and I’ll inspect what’s going on there and delete if needed. Many thanks in advance.


#4

Hey, did you have a minute to fix this? Many thanks


#5

Thanks for checking back in - apologies, I didn’t see your earlier response. I’ve added ceo@redrocket360.com as a user to the second portal. Please let me know if you’re still unable to access this account. Cheers!