Cant get info on disposition field in metadata for engagement


#1

Hi, When I get engagement data using the API, I get metadata for engagement events. It contains metadata with field name “disposition” which seems to be an ID. How do I get the value for this field?

Example engagement below:

“engagement” : {
“id” : 336077305,
“portalId” : xxxxx,
“active” : true,
“createdAt” : 1494889085960,
“lastUpdated” : 1494889085960,
“createdBy” : 4041733,
“modifiedBy” : 4041733,
“ownerId” : 22376269,
“type” : “CALL”,
“timestamp” : 1494889155754
},
“associations” : {
“contactIds” : [ 46051 ],
“companyIds” : [ 443593213 ],
“dealIds” : [ ],
“ownerIds” : [ ],
“workflowIds” : [ ],
“ticketIds” : [ ]
},
“attachments” : [ ],
“metadata” : {
“body” : “

”,
“disposition” : “b2cf5968-551e-4856-9783-52b3da59a7d0”
}

#2

@Suresh_Rao At the moment there isn’t a public API to retrieve that data. Can I ask what you are looking for? Why do you want to get the value of it?