Change Call Button behavior


#1

Is there a way to change the behavior of the call button on the Contact page? I would like an agent in my call center to be able to click that button and it launch a call in their client. If it could call a web service it would be very helpful.


#2

Hi @synesthesia,

The default call button's behavior can't be changed; it triggers a call using the HubSpot Calling feature. You'd need to find another workaround to trigger a call using an external service.