I was able to figure out how to identify my current user in my application so that when they ask a question we identify them to our support staff. However, I have not been able to figure out a way to place a message in their chat window. What I'd like to basically do is send them a notification when something finishes on our end (a long running process).
I reached out to support and this was their response..."this confirms that there isn't currently an API to read/write to inbox conversations (including targeted messages/live chat)."
I hope this incorrect. Can someone please confirm (and tell me if I need to move to ZenDesk for support or give me an ETA) or better yet, tell me the APIs I can use!