Chat Widget Doesnt appear on the website


We just added the chat messages widget for our website and checked that the tracking code is installed correctly on the website, which it is. However the chat widget doesnt run when visiting the website. checked connectivity, also works all correctly. Rechecked everything and can not establish the issue. website is built with Godaddy website builder and installed the tracking code with HTML code insertion.

Thanks for any advise.



Hi @ievgeniia, would you be able to provide me with your HubID and the external page you're expecting this code to be firing on? I'd need to take a look closer there to advise. Thank you!