Chatbot doesn't close the conversation


#1

Hi, we created our bot and it seems correct. The only problem is that at the end the chatbot doesn't close the chat (even if there is "No action") and so the user can still chat with him without receiving any kind of response.

Is there any way to get this working?

Thanks
Marco


#2

Hi @Marco_Tibaldeschi,

Is this using the in-app Bots functionality? I'd recommend reaching out to Support for questions on in-app functionality. This forum is dedicated to the HubSpot API and related issues; you'll likely get a quicker and more relevant response from our Support org. You can contact them by clicking on the 'Help' widget at the bottom right hand corner of your screen, or by calling 1 888-482-7768 x3.


#3

Oh, yes you are right. Sorry for this.
Marco