Company already has 10000 associations

[brian_aloe_ai1]

We're hitting this limit when relating engagements to a Company. How can we get past this ? Who can we contact to increase the limit ?

"{\"status\":\"error\",\"message\":\"one or more associations are not valid\",\"correlationId\":\"b4bc80dc-087e-41be-bf05-26fee5936456\",\"validationResults\":[{\"row\":{\"portalId\":3034353,\"definition\":{\"name\":\"COMPANY_TO_ENGAGEMENT\",\"id\":7,\"inverseId\":8,\"category\":\"HUBSPOT_DEFINED\",\"cardinality\":\"ONE_TO_MANY\",\"fromObjectType\":\"COMPANY\",\"toObjectType\":\"ENGAGEMENT\",\"maxToObjectIds\":10000},\"fromObjectId\":601104690,\"fromObjectType\":\"COMPANY\"},\"result\":\"HIT_FROM_OBJECT_LIMIT\"}],\"errorMessages\":[\"COMPANY=601104690 already has 10000 associations\"],\"requestId\":\"c1674755c95284e74392d8e20c32ef87\"}

[Azzaya]

How could you fix this issue. 

[IsaacTakushi]

Hi @brian.aloe.ai,

I just created the test note below on the company record in question (companyId 601104690) via this endpoint without encountering that error:

Test note.png1006x275 14.8 KB

Could you share the full request URL and body (without authentication and other sensitive information) for which you are receiving that error?

[IHaida]

Hello Isaac, 

I am facing the same issue. Whem I migrate the data into HubSpot via API I associate multiple tickets with the same company and in case if there are more that 10000 tickets which should be associated to one specific company I receive the limitation error. Here are the request and response 

PUT https://api.hubapi.com/crm/v4/objects/tickets/966960690/associations/companies/8963354902
Response
"body": {
"status": "error",
"message": "One or more associations are invalid",
"correlationId": "37d2563c-8810-4c41-a014-06673848f207",
"context": {
"ASSOCIATION_LIMIT_EXCEEDED": [
"Exceeded association limit of 10000 for portalId 7855102, fromObjectId 8963354902, associationType COMPANY_TO_TICKET_UNLABELED"
]
},
"category": "VALIDATION_ERROR"
}

[brian_aloe_ai1 · Accepted solution]

@Isaac_Takushi thanks for taking the time to test. We've resolved the issue for now by removing a bunch of the related engagements.

We're still reviewing whether having 10k+ engagements is a real use case for us. We can let this thread die for now.

[IsaacTakushi]

Happy to help, @brian.aloe.ai. From what I gathered, that was your own company's record, so you have more control over what's logged.