Our team is having issues with implementing HubSpot forms through API. The problem is that we're seeing only 30% of contacts in HubSpot compared to database.
@Isaac_Takushi - we have recently found out that those people who weren't added as contacts can be found in cpompanies by searching company name they've entered in the signup process.
How does HubSpot create companies & contacts? Why 27% end up as contacts and rest as companies (without any contacts associated).
To clarify, is the issue that 70% of submissions fail to create contacts in HubSpot, that contacts created in HubSpot lack browsing history information, or both?
I submitted the trial form on your homepage a few minutes ago, using the name "HubSpot Developer Test 1." Do you see the submission in your database? What response did you receive from the Forms API? Per this article, please specify the errorType returned.
@Isaac_Takushi - It's both. Out of all contacts info that we do receive, most of them are classified as "offline sources" and its source is Salesforce. We don't have any browsing information for those marked as salesforce source.
Also, we're seeing a strange spikes in offline sources contacts as seen in the screenshot: https://cl.ly/3b16564a34ba
I haven't seen "HubSpot developer test 1" in our HubSpot contacts.
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I will followup when I sync with the team on whether that contact is in our database and also on errorType received.