Contacts API Frequently Getting 500 - internal error

contacts

#1

The API call "/contacts/v1/lists/all/contacts/all" that we use to gets contacts every hour has been failing for the last 5 hours with an internal error returned from Hubspot. This happens sporadically as it is, but now it has failed for too many hours in a row.

Here is a sample request id from the application monitoring portal.
d99832ce-4f4b-47a1-a664-5e4f77f8b456


#2

Hi @bryan,

Thanks for reporting this. Let me jump in and investigate with the team; I'll reach out in this thread when I have additional information for you.


#3

Hi @bryan

We haven't seen any general issues with that endpoint, and haven't been able to reproduce any issues on our side with a few different test accounts.

This might be an issue with the specific accounts you're working with. I'll need some more details to troubleshoot so I'll be reaching out to directly.