Could I get call outcome via Engagements API

[kay_chan]

Hello,

I am using the engagements API to get the Log Activity data, but there isn’t any call outcome in the response. I wonder to ask if there are any methods to get the call outcome.

thanks.

[Derek_Gervais]

Hi @kay_chan,

I’ve recently answered this question on another forum post; check it out here:

How to get call outcome via engagement api?

Hi @gerhardriphagen, When you pull call engagements using the get all engagements endpoint (see below) you’ll notice that call-type engagements have a field in their metadata called disposition. This correlates to the Call Outcome that appears on the call in-app; the following table illustrates which disposition values correspond to which Call Outcome values: Value of dispositon Call Outcome 73a0d17f-1163-4015-bdd5-ec830791da20 No answer 9d9162e7-6cf3-4944-bf63-4dff82258764 Busy 1…