thanks for getting back to me.
We have our own extension to create, link and update shipments/parcels. So for each deal we create one or multiple shipments. Now for support tickets we regularly happen to send replacement parts; so we need associate shipments with tickets. Actually we expected the extension to work for tickets as well since a ticket is as much a CRM object as a deal. But right now we need to create a deal associated to a ticket and then associate the deal with a shipment.
All our documents are managed with Pandadoc (e.g. loaner contracts, quotes, purchase orders, waybills, terms for special programs etc). Sometimes the solution to a ticket is selling a service or as said above, shipping something. In both cases we need to associate documents with the ticket. But since there is no extension, Pandadoc cannot provide their extension for tickets.
Not sure if other extensions (calling, whatever uses sidebars) wouldn't be useful for tickets as well.
Long term we would like to see custom objects, but in the short term we would build work arounds using the CRM extension API - but it is impossible as long as tickets are not included.
I would classify CRM extensions for tickets as one of my top 3 hubspot pain points (next to file size limitations in the support form and display of property groups in the records view; whereas the last one is again more for workarounds around custom objects.)
Let me know if that was understandable.