The challenge I'm having is that when I use multiple instances of a unique ID on the same page (for example, id="ask_button"), the LAST instance isn't tracked as an event completion. Very strange, right?
I've run a series of tests and initially believed that only the first instance fired, but after testing a page that had the same button in 3 places (with the same unique ID), it became clear that only the final instance of the event doesn't trigger.
The following pages all have the same issue:
oncomine.com/ruo (there are two "ask" buttons, the second doesn't fire)
/outcomes (there are two "RUO" buttons ["explore" and "learn more"], the second doesn't fire)
/assays (there are two "ask" buttons, the second doesn't fire)
/dx/testing-methods (there are three "ask" buttons, the last one doesn't fire)
Super strange issue. I haven't seen any documentation as to why this would be happening or how to avoid it, and the HubSpot support team has been both slow and entirely unhelpful on this issue.
They suggested I put my issue here in the Developer's forum, claiming that there must be something wrong with our button setup. However, I don't think we're doing anything fancy with the buttons (see example below):
Appreciate it much!