I work at Help Scout and we just launched an integration with our system and HubSpot. We’re having some users reporting that they can’t install and are seeing this screen when trying to authorize:
We’ve spoken with them back and forth and have verified that they are all the admins of the account.
Our integration uses the API via OAuth2 to look up Contacts based on email addresses. For each Contact, we also load Email Events, Recent Engagements, Associated Deals, Workflow Enrollments, and List Memberships. We also create timeline events for a Contact.
Here are the scopes we’ve set for the app:
Based on the scopes requested, and the fact that the customers are the admins for their accounts, does anything stand out as to why they’d be seeing this message? Is there a minimum requirement for these scopes that we’re missing?