Every day, we save an export of all our Hubspot contacts (using the API method GET /contacts/v1/lists/all/contacts/all). We use these exports to synchronise the contacts between different CRMs.
We thought that, in Hubspot, two contacts cannot have the same email. We built our system with this hypothesis.
However, between 2016-07-03 and 2016-08-11, we had several cases with 2 contacts having the same email.
It was sometimes a bit more weird: the contacts were actually merged, having the same “canonical-vid”, different “vid”, and all were still returned by the API distinctly.
Here are my questions:
- Do two distinct contacts can have the same email?
- When contacts are merged, are they all returned (all the “vid” values) by the API or is only one returned (the “canonical-vid” one)?
- Did you have an issue between 2016-07-03 and 2016-08-11?
- Did you merged contacts (with the same email) on your side automatically (between 2016-07-03 and 2016-08-11)?
Thanks a lot,