Engagements API: No Chat data?

engagements

#1

Hello,

Up until yesterday, my API call was working fine. However, today when I try to call the Engagements API, it seems that all CHAT engagement types (and their specific columns) are excluded from the API call...have they been moved elsewhere?

Additional info: I can confirm there has been chat activity on my platform in the past few days. Even when I extend the last modified date to be 100 days back I still get no data.

Thanks,
Alex


#3

Hey, @Alexandre_Leduc.

Have you been retrieving engagements with the "type": "CHAT" from this endpoint until now?

The Engagements API documentation states that only the following engagement types are supported:

  • NOTE
  • EMAIL
  • TASK
  • MEETING
  • CALL

To be honest, I have never seen or heard of a CHAT-type engagement being returned from this API.

If you can share responses you've received in the past which include CHAT engagements, I can look into this further. That said, that engagement type is not publicly supported so the product team reserves the right to make changes without updating the API changelog.


#4

Hi Isaac,

Sorry, I convert the type to chat. In HubSpot's API, the engagement type was labeled "CONVERSATION_SESSION"


#5

It looks like it's back today, maybe was just a temporary glitch? Thanks!