Error: "Cannot have more than 250 identities on a profile" When Update an existing contact

contacts

#1

Hi,
I am trying to update an existing contact using Hubspot update a contact API (https://developers.hubspot.com/docs/methods/contacts/update_contact). Unfortunately, I am getting a response with an error "Cannot have more than 250 identities on a profile". My post data identical to :

{
"properties": [
{
"property": "salutation",
"value": "XXX"
},
{
"property": "firstname",
"value": "XXX"
},
{
"property": "lastname",
"value": "XXXX"
},
{
"property": "email",
"value": "info@xxxxxx.com"
},
{
"property": "phone_alfadocs",
"value": "0000000000"
},
{
"property": "create_date_on_alfadocs",
"value": 1484784000000
},
{
"property": "create_date_on_alfadocs_1_day_ago",
"value": "true"
},
{
"property": "create_date_on_alfadocs_12_days_ago",
"value": "true"
},
{
"property": "registration_source",
"value": "AlfaDocs"
},
{
"property": "helper",
"value": "false"
},
{
"property": "abonnement",
"value": "false"
},
{
"property": "demo_before_hubspot",
"value": "false"
},
{
"property": "last_net_promoter_score_survey_rating",
"value": ""
},
{
"property": "had_invitation_at_registration",
"value": "false"
},
{
"property": "utm_source",
"value": "workflow"
},
{
"property": "utm_medium",
"value": "email"
},
{
"property": "utm_content",
"value": "ilTempoDellaPrestazione"
},
{
"property": "utm_campaign",
"value": "corsoControlloDiGestione"
},
{
"property": "branch",
"value": "dentistry"
},
{
"property": "last_login",
"value": 1484784000000
}
]
}

The response from Hubspot API is :
{
"status": "error",
"message": "{"status":"error","message":"Cannot have more than 250 identities on a profile","correlationId":"ed23afb3-8323-435a-a0a6-cde969e4e7ba","requestId":"ec1be6b0-5487-4c0a-9f19-3dee1572cf55"}",
"correlationId": "ed23afb3-8323-435a-a0a6-cde969e4e7ba",
"requestId": "6b3f6373f9421df8059918939d5f6672"
}

I am not sure what would be the possible reason. I also tried to figure out what is the error message implying by searching in Hubspot API documentation but I was unable to find something relative. I really appreciate any kind of suggestions and help.


#2

Hi @Shakil,

Can you send me a link to the contact record in question? It's likely that the contact record has too many associated identities, which can happen if the same contact record has had a large number of email address updates.


#3

Hi @Derek_Gervais,

Thanks a lot for your response. The Hubspot link for the contact is https://app.hubspot.com/contacts/1813982/contact/881755?interaction=note and Offcourse the vid is 881755. I hope this information will be enough for you. Please don't hesitate to ask if you need more in details.
@Derek_Gervais Could you please also specify what is identity-profiles is!