Error: "Cannot have more than 250 identities on a profile" When Update an existing contact

contacts

#1

Hi,
I am trying to update an existing contact using Hubspot update a contact API (https://developers.hubspot.com/docs/methods/contacts/update_contact). Unfortunately, I am getting a response with an error "Cannot have more than 250 identities on a profile". My post data identical to :

{
"properties": [
{
"property": "salutation",
"value": "XXX"
},
{
"property": "firstname",
"value": "XXX"
},
{
"property": "lastname",
"value": "XXXX"
},
{
"property": "email",
"value": "info@xxxxxx.com"
},
{
"property": "phone_alfadocs",
"value": "0000000000"
},
{
"property": "create_date_on_alfadocs",
"value": 1484784000000
},
{
"property": "create_date_on_alfadocs_1_day_ago",
"value": "true"
},
{
"property": "create_date_on_alfadocs_12_days_ago",
"value": "true"
},
{
"property": "registration_source",
"value": "AlfaDocs"
},
{
"property": "helper",
"value": "false"
},
{
"property": "abonnement",
"value": "false"
},
{
"property": "demo_before_hubspot",
"value": "false"
},
{
"property": "last_net_promoter_score_survey_rating",
"value": ""
},
{
"property": "had_invitation_at_registration",
"value": "false"
},
{
"property": "utm_source",
"value": "workflow"
},
{
"property": "utm_medium",
"value": "email"
},
{
"property": "utm_content",
"value": "ilTempoDellaPrestazione"
},
{
"property": "utm_campaign",
"value": "corsoControlloDiGestione"
},
{
"property": "branch",
"value": "dentistry"
},
{
"property": "last_login",
"value": 1484784000000
}
]
}

The response from Hubspot API is :
{
"status": "error",
"message": "{"status":"error","message":"Cannot have more than 250 identities on a profile","correlationId":"ed23afb3-8323-435a-a0a6-cde969e4e7ba","requestId":"ec1be6b0-5487-4c0a-9f19-3dee1572cf55"}",
"correlationId": "ed23afb3-8323-435a-a0a6-cde969e4e7ba",
"requestId": "6b3f6373f9421df8059918939d5f6672"
}

I am not sure what would be the possible reason. I also tried to figure out what is the error message implying by searching in Hubspot API documentation but I was unable to find something relative. I really appreciate any kind of suggestions and help.


Live Chat fails due to an error about linked vids
#2

Hi @Shakil,

Can you send me a link to the contact record in question? It's likely that the contact record has too many associated identities, which can happen if the same contact record has had a large number of email address updates.


#3

Hi @Derek_Gervais,

Thanks a lot for your response. The Hubspot link for the contact is https://app.hubspot.com/contacts/1813982/contact/881755?interaction=note and Offcourse the vid is 881755. I hope this information will be enough for you. Please don't hesitate to ask if you need more in details.
@Derek_Gervais Could you please also specify what is identity-profiles is!


#4

Hi @Shakil,

Apologies for the delay here; I'm working with the team on a resolution for this issue. Essentially, the HubSpot live chat was adding extraneous identities. in some cases (like yours) this cluttered up certain contacts and prevented them from obtaining new identities. We're working on a fix now, and it'll take some further work to retroactively fix contacts in this state. I'll keep this thread updated as I get more information.


#5

Hi @Derek_Gervais,

Thanks a lot for the update and I am looking forward to hearing from you soon. Hope it will not take much longer.


#6

Hi @Derek_Gervais,

Do you have any update for the thread?

Thanks in advance.


#8

Hi @Shakil,

Not at this time. The fix for this is rather intensive, since it will involve removing identities. I'll be sure to keep this thread up to date as soon as I have more information.


#10

@Shakil have you tried to use "&limit=250&offset=" in your API? I had a similar problem and I solved it with that.


#11

I encountered this issue as well. Any timeline on a fix?


#12

Hello @Derek_Gervais,
It's been a while since we are looking for a solution. It would be really great if you have any time frame or any workaround I could use.
Thanks in advance.


#14

Hi @Shakil,

Apologies for the delay here. This is currently in development; a partial fix has already been rolled out, and more work is ongoing. If anyone here has examples of this happening, please don't hesitate to post your Hub IDs here.


#15

I have a similar problem "found 501 linked vids with a limit of 500".

HubSpot ID:3960387

https://api.hubapi.com/contacts/v1/contact/createOrUpdate/email/larisbrandes@gmail.com/?hapikey=hapikey


#16

Hi,

I've run into exactly same error recently: "Cannot have more than 250 identities on a profile".
Two contact IDs:
https://app.hubspot.com/contacts/592061/contact/24888672
https://app.hubspot.com/contacts/592061/contact/99089279


#17

Hi all,

Thanks for all the new examples. We're rolling out a fix this week that should prevent these identities from accumulating going forward. After that, we'll address existing contacts that have accumulated erroneous identities. If you've commented with examples, I'll make sure we remove the erroneous identities from your linked contacts. If you've commented but have not listed any example contacts, please include links to the affected contacts.

@Paulo_Ricardo_Figuei that issue doesn't appear to be directly related; can you create a new thread? In general, creating a new thread is the best way to get help with a specific issue.