APIs & Integrations

paulorezende
Member

Error "found 501 linked vids with a limit of 500"

SOLVE

Hello,

URL:
https://api.hubapi.com/contacts/v1/contact/createOrUpdate/email/larisbrandes@gmail.com/?hapikey=hapi...
https://api.hubapi.com/contacts/v1/contact/createOrUpdate/email/Duda.castro1997@gmail.com/?hapikey=h...

POST:
Body
{"properties":[{"property":"email","value":"larisbrandes@gmail.com"}]}
{"properties":[{"property":"email","value":"Duda.castro1997@gmail.com"}]}

ERROR:
{
"status": "error",
"message": "{"status":"error","message":"found 501 linked vids with a limit of 500","correlationId":"64e988c3-18cf-4416-9c7e-dabdf553593b","requestId":"9b5041ee-8928-4e4b-8502-a87fea9db2c6"}",
"correlationId": "64e988c3-18cf-4416-9c7e-dabdf553593b",
"requestId": "0194ec302b83901eb8e932a85a4b1c4e"
}

Help me please?

0 Upvotes
2 Accepted solutions
IsaacTakushi
Solution
HubSpot Employee
HubSpot Employee

Error "found 501 linked vids with a limit of 500"

SOLVE

Thanks for your patience, @paulorezende.

 

The team purged some identities on the backend that were causing these issues. I was just able to create contacts with all three emails:

  1. https://app.hubspot.com/contacts/3960387/contact/98350044?interaction=note
  2. https://app.hubspot.com/contacts/3960387/contact/98354554?interaction=note
  3. https://app.hubspot.com/contacts/3960387/contact/98354557?interaction=note

You should now be able to update these contacts via this endpoint. Please let me know if you continue to encounter the "found 501 linked vids with a limit of 500" error.

Isaac Takushi

Associate Certification Manager

View solution in original post

0 Upvotes
IsaacTakushi
Solution
HubSpot Employee
HubSpot Employee

Error "found 501 linked vids with a limit of 500"

SOLVE

Hi, @paulorezende.

 

I've disassociated that email address from a deleted contact and successfully created this record.

Isaac Takushi

Associate Certification Manager

View solution in original post

0 Upvotes
15 Replies 15
IsaacTakushi
HubSpot Employee
HubSpot Employee

Error "found 501 linked vids with a limit of 500"

SOLVE

Hi, @paulorezende.

 

Sincere apologies for the delayed response.

 

The team has just cleared out the old identites of the deleted contact I mentioned. You should now be able to create contact records with the email addresses above.

Isaac Takushi

Associate Certification Manager
0 Upvotes
paulorezende
Member

Error "found 501 linked vids with a limit of 500"

SOLVE

Hi, Isaac.

 

The error still occurs.

Follows another case with the same problem.

 

https://api.hubapi.com/contacts/v1/contact/createOrUpdate/email/ingridmouravitorr@gmail.com/?hapikey...edacted

 

Paulo Ricardo

0 Upvotes
IsaacTakushi
HubSpot Employee
HubSpot Employee

Error "found 501 linked vids with a limit of 500"

SOLVE

Hi, @paulorezende.

 

Please do not include your API key in examples. This is a public forum and anyone with your API key has access to all of your account's data. I have edited your post and removed the key.

 

The solution I cited only applied to those two emails. The email you just included is different, so I will have to look into this separately.

Isaac Takushi

Associate Certification Manager
0 Upvotes
paulorezende
Member

Error "found 501 linked vids with a limit of 500"

SOLVE

the emails mentioned earlier continue with the problem.

 

{
"status": "error",
"message": "{\"status\":\"error\",\"message\":\"found 501 linked vids with a limit of 500\",\"correlationId\":\"87ba9c04-4eb8-41b2-8ab9-3a57ba6818eb\",\"requestId\":\"9ee6121b-551d-4886-ad86-f35da2812d1c\"}",
"correlationId": "87ba9c04-4eb8-41b2-8ab9-3a57ba6818eb",
"requestId": "e8a80ba10cdca90dedec26c60e7af699"
}

 

Paulo Ricardo

0 Upvotes
IsaacTakushi
Solution
HubSpot Employee
HubSpot Employee

Error "found 501 linked vids with a limit of 500"

SOLVE

Thanks for your patience, @paulorezende.

 

The team purged some identities on the backend that were causing these issues. I was just able to create contacts with all three emails:

  1. https://app.hubspot.com/contacts/3960387/contact/98350044?interaction=note
  2. https://app.hubspot.com/contacts/3960387/contact/98354554?interaction=note
  3. https://app.hubspot.com/contacts/3960387/contact/98354557?interaction=note

You should now be able to update these contacts via this endpoint. Please let me know if you continue to encounter the "found 501 linked vids with a limit of 500" error.

Isaac Takushi

Associate Certification Manager
0 Upvotes
paulorezende
Member

Error "found 501 linked vids with a limit of 500"

SOLVE
0 Upvotes
IsaacTakushi
HubSpot Employee
HubSpot Employee

Error "found 501 linked vids with a limit of 500"

SOLVE

Hi, @paulorezende.

 

I will look into this contact, but as I mentioned back in January, this issue usually indicates some runaway process that associates multiple vids to the same record. Identities are likely being associated with these contacts with the identify function.

 

Please investigate this behavior in your code. I won't be able to keep handling these as one-off issues as they come up.

Isaac Takushi

Associate Certification Manager
0 Upvotes
paulorezende
Member

Error "found 501 linked vids with a limit of 500"

SOLVE

The integrations that we do is with your api that has this failure and let this problem happen, I need to know then what we have to do to correct this problem.

0 Upvotes
IsaacTakushi
Solution
HubSpot Employee
HubSpot Employee

Error "found 501 linked vids with a limit of 500"

SOLVE

Hi, @paulorezende.

 

I've disassociated that email address from a deleted contact and successfully created this record.

Isaac Takushi

Associate Certification Manager
0 Upvotes
paulorezende
Member

Error "found 501 linked vids with a limit of 500"

SOLVE

Hi, Isaac.

 

The error still occurs.

 

{
"status": "error",
"message": "{\"status\":\"error\",\"message\":\"found 501 linked vids with a limit of 500\",\"correlationId\":\"43d2a32e-d9b6-481d-8787-ef8db706c504\",\"requestId\":\"1061df47-0204-404b-bac9-37d1eeb4fffa\"}",
"correlationId": "43d2a32e-d9b6-481d-8787-ef8db706c504",
"requestId": "489d333d88264b735cf91645730cf3f8"
}

 

Att.

Paulo Ricardo

0 Upvotes
IsaacTakushi
HubSpot Employee
HubSpot Employee

Error "found 501 linked vids with a limit of 500"

SOLVE

Correct, @Paulo_Ricardo_Figuei, but their email addresses are currently associated with a deleted contact. I'm trying to figure out a way to free up those email addresses so you can create new contacts with them. Thanks for your continued patience!

Isaac Takushi

Associate Certification Manager
0 Upvotes
paulorezende
Member

Error "found 501 linked vids with a limit of 500"

SOLVE

neither of the two contacts is in my hubspot contact base.

0 Upvotes
IsaacTakushi
HubSpot Employee
HubSpot Employee

Error "found 501 linked vids with a limit of 500"

SOLVE

Thank you, @Paulo_Ricardo_Figuei.

I'm looking into this further with my team.

Isaac Takushi

Associate Certification Manager
0 Upvotes
paulorezende
Member

Error "found 501 linked vids with a limit of 500"

SOLVE

Hi, @Isaac_Takushi.

ID Hub: 3960387

0 Upvotes
IsaacTakushi
HubSpot Employee
HubSpot Employee

Error "found 501 linked vids with a limit of 500"

SOLVE

Hi, @Paulo_Ricardo_Figuei.

That error basically indicates that the contact record you are attempting to update already has too many visitor identities associated with it. This generally indicates some runaway process that has associated too many vids to the same record.

What is your Hub ID? I'd like to take a closer look at those contact records.

Isaac Takushi

Associate Certification Manager
0 Upvotes