Events reports are not updated


#1

I am trying to use the Events JavaScript API on my site.

Events are being sent by using default Hubspot tracking library and executing commands like:

_hsq.push(["trackEvent", {
    id: 'my_event_name'
    // or id: '0000xxxxxxxxx' with event id
}]);

It seems like it’s working: there is a successful request to https://track.hubspot.com/__ptq.gif with my hubspot ID and event ID on each event.

But nothing is changing in your events reports tool. Shortly after I started testing my event, completions stats for this event were updated (although they contained some extra hits I didn’t made while testing), and after that there were no single update since for days, even though it says the stats are updated each 1–3 hours.
During this time I also tried to track this event again and create new ones, but there were no update or event creation.


#2

You can see real time data for the event using the activity log, linked in the left sidebar when viewing an event (though this can still take a few seconds).

Events are subject to any IP filters you have set up in your Reports > Reports Settings, so if you’re testing from a filtered IP, those tests would also be filtered out, including being filtered out of the activity log.

If you’re not testing from a filtered IP, and you’re still not seeing anything in the activity log or other stats, can you message me with your Hub ID and the event ID you’re working with?


#3

Thanks for your help. There was indeed a misconfiguration with IP filters, and after changing that setting everything is working as intended.