APIs & Integrations

GVC
Member

Forms API: High volume of Direct-Traffic

Hi,

I know you receive a lot of questions regarding Forms API. We’ve are seeing that nearly 40-50% of our traffic is Direct-Traffic, even when they are supposed to be from organic search or referrals.

We have two forms - both carry the Hubspot code. Also, we have Hubspot tracking directly on our web properties. To be clear, we do see original sources for some leads, but not all of them. 50% seems a bit high for direct-traffic.

We do not have any cookie disabling options on our forms.

My front-end team tells me we’ve implemented everything the way your documentation suggests.

Would appreciate if you could throw some light on a probable cause.

Thank you
Ganesh

0 Upvotes
6 Replies 6
sblocksidge
Participant

Forms API: High volume of Direct-Traffic

Did you ever get a fix to this? We are seeing similar things where submissions are direct from pages really deep in our site and it doesn't make any sense. 

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Derek_Gervais
HubSpot Alumni
HubSpot Alumni

Forms API: High volume of Direct-Traffic

Hi @GVC,

Can you send me the link to an example contact so that I can take a look at the tracking data?

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GVC
Member

Forms API: High volume of Direct-Traffic

Sure! Will DM you the links

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GVC
Member

Forms API: High volume of Direct-Traffic

Hey @Derek_Gervais - Sent a DM last evening. Thanks!

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Derek_Gervais
HubSpot Alumni
HubSpot Alumni

Forms API: High volume of Direct-Traffic

Hi @GVC,

If these are custom forms, are they correctly passing the hs-context parameter upon submission? This parameter includes the hutk cookie value that associates prior tracking activity with the newly created contact.

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GVC
Member

Forms API: High volume of Direct-Traffic

Hey @Derek_Gervais,

Confirmed, yes we are passing hs-context.

Anything else I can provide to help identify the root cause?

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