Getting Email Events From A Contact's Engagement

engagements

#1

Hello,

I’m trying to extract the number of times an email has been opened (the same information that’s shown when navigating to a contact’s page and viewing their activity). It seems like the Email Event API is the what I should use, however I am trying to identify this email by it’s engagement id, and I’m not finding a way to relate them.

How can I find the email event(s) that correspond with the email engagement shown in the contact page?

–Matt


API endpoint for email tracking data
#2

Hi @msp,

The Email Event API only returns engagement information for marketing emails. Events related to Sales emails will not appear in the results. The Engagements API can be used to return information on specific email engagements.


#3

@Derek_Gervais,

Ok, I won’t look at the Email Event API then. However I’m struggling to find the right information from the Engagements API. Where can i find information on whether the recipient has opened a tracked email (and how many times)?

The information I’m looking for can be seen in the Hubspot GUI here:

–Matt


#4

Hi @msp,

Sorry for not including this initially, looks like I lost some of the draft response I was working on. Engagement data (opens, clicks, etc) aren’t available via the API. This information is only visible in the HubSpot UI (activity stream, contact record, etc.)


#5

@Derek_Gervais,

Oh ok, good to know, thanks for your help.

–Matt