Getting 'internal error' from Hubspot Single-send API


#1

Getting ‘internal error’ from Hubspot Single-send API

On Jan 26th we got about 6 of these emails rejected by Hubspot single-send API with the returned error message of “internal error” which isn’t very helpful.

None of our other emails were rejected–they all worked, and none have failed since Jan 26th.

Can you look at the data sent below and let me know if you can figure out why there were rejected (FYI, our hapikey is only blanked out in the error-dump below, but not in the actual API request) ? LMK if you need any additional data via PrivateMessage. Thanks

/var/www/vhosts/oxblue.com/httpdocs/include/app/site.inc.php, L1008, Hubspot ERROR: emailTemplateID=18 / 5304216321, Hubspot error: internal error
curl url=https://api.hubapi.com//email/public/v1/singleEmail/send/?hapikey=xxx, POST={“emailId”:“5304216321”,“customProperties”:[{“name”:“email”,“value”:“gkomrska@tippmanngroup.com”},{“name”:“site_name”,“value”:“JTM Food Group”},{“name”:“cam_down_date”,“value”:“January 16, 2018 at 10:55 am EST”},{“name”:“cam_down_time”,“value”:“January 16, 2018 at 10:55 am EST”},{“name”:“CS_rep_name”,“value”:“Kenny Hatchett”},{“name”:“CS_rep_DID”,“value”:"(404) 554-1475"},{“name”:“Dev_flag”,“value”:""},{“name”:“Dev_originallyIntendedFor”,“value”:""}],“message”:{“to”:“gkomrska@tippmanngroup.com”}}, result={“status”:“error”,“message”:“internal error”,“correlationId”:“409b1f78-9910-46cf-bce0-cd5888900157”,“requestId”:“2138b6288fd54b78558221b56339be56”}

/var/www/vhosts/oxblue.com/httpdocs/include/app/site.inc.php, L1008, Hubspot ERROR: emailTemplateID=18 / 5304216321, Hubspot error: internal error
curl url=https://api.hubapi.com//email/public/v1/singleEmail/send/?hapikey=xxx, POST={“emailId”:“5304216321”,“customProperties”:[{“name”:“email”,“value”:“gary.hollis@harcoservices.com”},{“name”:“site_name”,“value”:“Kroger 545 Fuel Expansion”},{“name”:“cam_down_date”,“value”:“January 26, 2018 at 8:09 am EST”},{“name”:“cam_down_time”,“value”:“January 26, 2018 at 8:09 am EST”},{“name”:“CS_rep_name”,“value”:“Mimi Nguyen”},{“name”:“CS_rep_DID”,“value”:"(404) 400-7613"},{“name”:“Dev_flag”,“value”:""},{“name”:“Dev_originallyIntendedFor”,“value”:""}],“message”:{“to”:“gary.hollis@harcoservices.com”}}, result={“status”:“error”,“message”:“internal error”,“correlationId”:“fb739f36-729f-4d2e-8803-e4cc3b3dbaea”,“requestId”:“dab388dae11578e09dc1aaba349e31cb”}

/var/www/vhosts/oxblue.com/httpdocs/include/app/site.inc.php, L1008, Hubspot ERROR: emailTemplateID=18 / 5304216321, Hubspot error: internal error
curl url=https://api.hubapi.com//email/public/v1/singleEmail/send/?hapikey=xxx, POST={“emailId”:“5304216321”,“customProperties”:[{“name”:“email”,“value”:“rpowell@mccarthy.com”},{“name”:“site_name”,“value”:“Mercy Jefferson Tower #2”},{“name”:“cam_down_date”,“value”:“January 28, 2018 at 5:18 pm EST”},{“name”:“cam_down_time”,“value”:“January 28, 2018 at 5:18 pm EST”},{“name”:“CS_rep_name”,“value”:“Kenny Hatchett”},{“name”:“CS_rep_DID”,“value”:"(404) 554-1475"},{“name”:“Dev_flag”,“value”:""},{“name”:“Dev_originallyIntendedFor”,“value”:""}],“message”:{“to”:“rpowell@mccarthy.com”}}, result={“status”:“error”,“message”:“internal error”,“correlationId”:“e0ff81a8-9319-48db-adfe-cb949a3134b7”,“requestId”:“b821ead852bff2f768a3abf4b503b97e”}


#2

Hi @jbrillante,

Can you give me the Hub ID of the portal you’re making these requests to so that I can do some investigating?


#3

Hi Derek, I PM’d you the Hub ID


#4

Hi Derek, any luck ?