Hapikey without permission



I'm trying to fetch data from HubSpot API but I'm getting always a deny response:
GET https://api.hubapi.com/contacts/v1/lists?hapikey={{hapikey}}
"status": "error",
"message": "This hapikey (xxx) does not have proper permissions! (requires any of [contacts-lists-access, contacts-lists-read])",
"correlationId": "b70016c7-4f26-470e-b8a9-ab53ee5b86c6",
"requestId": "d39810da0b2e2626fed7527a74ddb8f2"

What's wrong with my request?



Hi @GuidoNebiolo,

It sounds like you're using the wrong hapikey. You need to use the hapikey from the portal you're trying to access, not your developer hapikey.


No, I'm already using the hapikey obtained from the portal. I used correctly some months ago, now the same key doesn't work anymore and I tried also to recreate the key but it doesn't work with the same error.


Hi @GuidoNebiolo,

Can you give me your Hub ID?


EpiCura: 3947376

do you need anything else?



I have the same error. When I try to access lists (https://api.hubapi.com/contacts/v1/lists) with my API key I get an error

"This hapikey (XXXX) does not have proper permissions! (requires any of [contacts-lists-access, contacts-lists-read])"

At the same time I can access other endpoints. My API key was working on this endpoint earlier couple months ago with no permission errors.

Please, help.


@kinoman104 same here


Hi @GuidoNebiolo,

That portal is a Marketing/CRM Free portal, which does not have access to the Lists tool or the corresponding Contact Lists API.

@vnguyener and @kinoman104 if you both have Marketing/CRM Free portals, this is likely the explanation for your errors as well.


Hi @Derek_Gervais,

I do have Marketing/CRM Free portals with the Hub id: 3388670. I have always had them from the beginning, and Contact Lists API was working fine. What would be the solution to get this feature working?


Hi @kinoman104,

Did you downgrade at some point in the past? Marketing/CRM Free portals should never have had access to the Contacts Lists API, since Lists are only a feature of Marketing Pro/Enterprise portals. Going forward, if you need access to the Contacts Lists API or the Lists tool, you'll need to upgrade your portal to a product tier with Lists access (Marketing Pro/Enterprise).


Hi @Derek_Gervais,

I didn't downgrade, it just worked. Maybe I had a trial or some promotion....
Thank you for explaining that.