APIs & Integrations

EddyVinck
Participant | Elite Partner
Participant | Elite Partner

Hbspt.cta object missing, HubSpot smart CTA not loading

Hi. I have a question related to the HubSpot CTA embed code. I was developing Smart CTA's on my local development environment and everything worked fine. When I tested it on the testing environment I noticed that the Smart CTA's were not working.

I inspected the JavaScript console and I noticed the following error: "Uncaught TypeError: Cannot read property 'load' of undefined"

I looked into it and I noticed that the hbspt object has a child object called "cta" on my local development environment, but that child object is missing in our test environment and also on the live website for some reason. I looked online and I cannot find why the cta child object is missing.

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I would like to note that regular CTA's seem to be working fine.

I also posted this on the design forum before I found this forum: https://community.hubspot.com/t5/Content-Design-Questions/hbspt-cta-object-missing-HubSpot-smart-CTA...

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roisinkirby
HubSpot Product Team
HubSpot Product Team

Hbspt.cta object missing, HubSpot smart CTA not loading

This post was part of the HubSpot Community Team's migration of developer forums from integrate.hubspot.com to community.hubspot.com

 
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