How to create a webinar like event in the Contact timeline?


#1

I’m developing an integration for retail industry and i successfully manage the fidelity card no. contact integration.
now i’m looking a way for recording Customer purchases inside the contact timeline, next point is firing a delayed workflow with a next best buy suggestione email.

i cannot find any api call, any hints?

thank you
pt


#2

Hi @ptorric

Depending on what data you’re looking to include on the timeline, it may be possible to do this using engagements:

Engagements only record data that you’d see in the timeline, so if you’re looking to send an email you could use a Workflow to send that email.


#3

yes, ok, i was figuring out something like that: create a Note engagement event for every inshop purchase, at the present i’m updating a property “last purchase date”.

But i cannot undestrand how gotomeeting, surveymonkey and other software manage to create a specific branded event in the timeline.

is it possible?


#4

The GoToWebinar and SurveyMonkey integrations are ones that we built internally, so some of their functionality won’t be available to other integrations.

We’re working on a new API that will allow integrations to add similar items to the timeline, and we hope to have that ready soon.


#5

Hi @ptorric,
it looks like the Timeline API is what you’re looking for: http://developers.hubspot.com/docs/methods/timeline/timeline-overview
You’ll have to create a 3rd party app in Hubspot here: http://developers.hubspot.com/docs/faq/integration-platform-api-requirements
Hope that helps,
Antoine


#6

Yes Antoine, i’m aware that, some time after my post, timeline api was
available.
It’s ok for my specific problem, but the real timeline, i mean all contact
interaction, is still unavailable.