m using smart contents in Hubspot landing page. one of the smart contents rule is; It is designed that someone submitted leadflow, he or she cant open the Hubspot landing page, instead sorry page appears
I tested this sequence.
- Submit Hubspot leadflow in PC
- Open the guide e-mail and click the link leading to Hubspot landing page in Mobile
- Check the smart contents rule;
After submitting leadflow, if the lead tries to open the landing page, sorry page should be appeared
The trouble happens in 3rd stage.
The person submitted leadflow in PC and checked the e-mail sent to him. and he clicked the link in Mobile.
My Question is;
Hubspot should recognize mobile and PC user as same user. because _hsenc parameter function as identifier and _hsenc parameter in CTA link should recognize them.
But, this is not working now. The parameter does not recognize the mobile and PC user.
So, we have some trouble in progressing workflow.
I would like to know why this issue happens.
Thank you in advance.