Hi, we’re sending events and other data to HubSpot from a variety of sources, our app (via Segment), Intercom, and some others. Although we send data from Segment to Kissmetrics (web analytics tool).
One day I’ve decided to compare data in Kissmetrics and Hubspot and found that nearly 25-30% of data isn’t reached Hubspot, but in Kissmetrics we have this data. So we can have 100 leads in Kissmetrics with phone numbers and only 70 in Hubspot.
All data about leads is sent with one event and we’ve tried to catch it in Segment. I’ve tried to find accounts that complete event in Segment but data isn’t reached hubspot. First 50 accounts that completed event reached Hubspot with all data. I’ve repeated this action in 3 hours and 11 accounts in a row hadn’t reached hubspot (some of them weren’t even created). I’ve made research of leads with empty data and I think that sometimes Integration doesn’t work for some time and events aren’t sent.
Can somebody please help us with this? We’ve written Segment support too but problem isn’t still fixed.