HubSpot Enquiries not filtering through


We have recently just had our patching and updates for our website where a new Hubspot Plugin was installed, however we have encountered issues with HubSpot ever since. We now have a high number of enquiries that are currently not feeding directly into HubSpot since the update. We’ve therefore had to update manually, which is an inconvenience. Also, the layout for enquiries that come through seem different. Can someone please advise, thanks.


Hi @AshM,

I'll need more information to troubleshoot effectively. Please share:

  1. Your Hub ID.
  2. What you mean by an "enquiry." Are you referring to form submissions?
  3. Links to example "enquiries" which have the "different layout." Please describe how you believe it is different, with additional links to the enquiries which are formatted correctly.