APIs & Integrations

tezrosolutions
Member

HubSpot Integration App Problem: You do not have the correct role to grant these permissions. Please contact your administrator

Hi,

I am running into a problem where my previously working integration app stopped working due to some reasons. Everytime I try to connect it with a new portal it gives following error:

The app scopes section is attached.

Is it just me or HubSpot have something going on? Thanks in advance.

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7 Replies 7
Derek_Gervais
HubSpot Alumni
HubSpot Alumni

HubSpot Integration App Problem: You do not have the correct role to grant these permissions. Please contact your administrator

Hi @Alejandro_van_Houtte,

It’s likely due to one of the following reasons:

  1. The user attempting to authorize the integration isn’t an admin. Only admins can install integrations.
  2. You’re trying to install an integration that doesn’t have access to some required scopes. For example, a CRM-only portal cannot install an integration that requires the content scope.

If you’re still stuck, I’d recommend creating a separate topic with specific details on the error you’re seeing and the integration you’re trying to install.

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Alejandro_van_H
Member

HubSpot Integration App Problem: You do not have the correct role to grant these permissions. Please contact your administrator

Hi @Derek_Gervais, thanks for your answer, luckily i sorted out. but got a new doubt now: Create Hub - not test hub

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Alejandro_van_H
Member

HubSpot Integration App Problem: You do not have the correct role to grant these permissions. Please contact your administrator

did anybody find out what was the problem with this? i am getting that and cant find out what’s wrong…

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Derek_Gervais
HubSpot Alumni
HubSpot Alumni

HubSpot Integration App Problem: You do not have the correct role to grant these permissions. Please contact your administrator

Hi @_umairk,

Are you still running into this issue?

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tezrosolutions
Member

HubSpot Integration App Problem: You do not have the correct role to grant these permissions. Please contact your administrator

Yes still the same. It won’t work giving the same error for any new portal I tried to connect.

However with a portal I am previously connected with, it gives following error:

Hi Guys, I am initiating an Oauth 2.0 connection and it successfully redirects to the redirect_uri provided. However when using the code to get access and refresh tokens from HubSpot API, it gives following error: {“status”:“BAD_SCOPES”,“message”:“missing or invalid scopes”,“correlationId”:“c4b390af-e981-45a0-8ad5-6df19198c3cb”,“requestId”:“50c44d298a928c07c1283a2b66b69fc6”} Detailed Response is here: {“name”:“StatusCodeError”,“statusCode”:403,“message”:“403 - {“status”:“BAD_SCOPES”,“message…

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Not applicable

HubSpot Integration App Problem: You do not have the correct role to grant these permissions. Please contact your administrator

I’ve seen that happen before in my development environment. Eventually the issue went away (like within a couple hours). I believe at that time HubSpot claimed to be updating something with OAuth

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Not applicable

HubSpot Integration App Problem: You do not have the correct role to grant these permissions. Please contact your administrator

Here is the post from when I had that issue: Permissions Problem Post

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