I went ahead and did some testing on your site, and it doesn't appear that the form submission on the page you linked to (
https://retail-hoda-customer-qa-no.herokuapp.com/selfservice) actually creates a contact in HubSpot. If that form doesn't submit to HubSpot and include the
hubspotutk parameter, the visit information won't automatically associate with contacts visiting that page. This is especially true for existing contacts that were created on your core website (
www.fortum.no) since the
hubspotutk values are different between different domains. I was able to get the tracking to work by manually making an identify call (e.g.
I'd recommend making sure that the tracking cookie on your heroku app is associated with the HubSpot contact somehow. You should consider doing one or more of the following:
- Add your app's domain to the 'Additional site domains' section of your tracking settings
- Make sure that your app associates the visitor's tracking code with their contact record. You can either:
- Submit the form to HubSpot via the forms API and include the
- Make an identify call with the contact's email address (see below).
Let me know if you have any other questions that I can help with!