Hi @Connor_Barley -- I tried what you suggested but could not repro your results. I have rebuilt and redeployed our Angular 7 SPA to append the query parameters to the
setPath as you requested and as you can see in the attached screenshot. You can see the
po parameter formatted like you did in the call to the https://track.hubspot.com/__ptq.gif endpoint.
TBH, this approach doesn't make sense on at least three counts:
There's nothing in the docs that says anything about formatting the
setPathin this way. If in fact it were so, every HS customer that used an SPA would fail in the same way.
Surely it doesn't make any sense for the https://track.hubspot.com/__ptq.gif endpoint to have to decode and reinterpret the
_hsencparameter when it has already been done by the tracking code? That's where the
vlparameters come from, for example.
If this approach were necessary, why bother with the
hubspotutkcookie at all? It plays no role in the scenario you outlined. Rather, as I have shown, the value of the
hubspotutktoken is echoed in the
vlparameter. The problem is that no page views are recorded.
Is it time for a new approach? We've been battling this problem for 3 weeks. We've paid for Enterprise support. The marketing people are not happy at all because they can't send a mass mailing without this tracking info working. What do I do to escalate the problem? I'm fully prepared to believe I'm doing something wrong. But it isn't in the docs and no one can tell me what it is.