Identity tracking for emails sent from Outlook


#1

Hi. I can track clicks and log emails with Outlook add-on installed, but I don't see web activity for contacts I exchange emails with that were created via this Outlook add-on. How do I enable Identity tracking for emails sent from outside HubSpot?
Thank you


#2

Hi @imirtsyn,

In general, I'd recommend reaching out to Support and/or posting on the HubSpot Community with questions about built-in functionality. This forum is dedicated to the HubSpot API and integration related issues. You can contact Support and/or check out the HubSpot Community by clicking on the 'Help' widget at the bottom right hand corner of your screen.