I'm not able to create, custom Pipeline filter tickets


#1

Hello,

I want to create tickets using the 3rd party API, but getting Error just because of I don't know the custom pipeline values.


#3

Hi @saurabh442,

You should be able to GET all ticket pipeline values in an account with this endpoint. For example:

https://api.hubapi.com/crm-pipelines/v1/pipelines/tickets

You can then use the returned pipelineId and stageId values to create tickets with this endpoint.


#4

I've create a custom Pipeline name is Jira so i want to create ticket on that except from Support Pipeline, hs_pipeline and hs_pipeline_stage value is not find to set for custom Pipeline field what can i do please help me. i was following after a long time for this issue only please help me regarding this.


#5

The API That you have provide me not return the custom Pipeline values.

Hi @saurabh442,

You should be able to GET all ticket pipeline values in an account with this endpoint. For example:

https://api.hubapi.com/crm-pipelines/v1/pipelines/tickets


#6

Hi @saurabh442,

Yes, this endpoint does return custom pipeline values.

I just created a custom ticket pipeline in my own account and retrieved all stage values with the request URL https://api.hubapi.com/crm-pipelines/v1/pipelines/tickets:

Can you clarify the following?

  • Your Hub ID.
  • A link to the custom ticket pipeline for which you are trying to create tickets.
  • The full request URL you are using.