APIs & Integrations

TomaszF
Member

IP Address not being pulled from server and not ipAddress

Same symptoms as IP Address Pulling from Server Instead of Contact.

We’re submitting a payload to the hubspot forms API that includes a non filtered IP address but all that ends up in hubspot is the IP of our ec2 instance. Do I have to submit it as an hs_context or can it simply be sent as ipAddress?

Happy to provide more info to figure this out. thank you

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2 Replies 2
TomaszF
Member

IP Address not being pulled from server and not ipAddress

Works great when ipAddress, hutk, and pageUrl are included in hs_context. I wasn’t too sure after reading https://developers.hubspot.com/docs/methods/forms/submit_form. thanks

Derek_Gervais
HubSpot Alumni
HubSpot Alumni

IP Address not being pulled from server and not ipAddress

Hi @TomaszF,

The IP address must be included in the hs_context parameter, it cannot be included independently. If you include the IP address in the hs_context parameter, does it appear correctly on the contact record?

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