IP Address not being pulled from server and not ipAddress



Same symptoms as IP Address Pulling from Server Instead of Contact.

We’re submitting a payload to the hubspot forms API that includes a non filtered IP address but all that ends up in hubspot is the IP of our ec2 instance. Do I have to submit it as an hs_context or can it simply be sent as ipAddress?

Happy to provide more info to figure this out. thank you


Hi @TomaszF,

The IP address must be included in the hs_context parameter, it cannot be included independently. If you include the IP address in the hs_context parameter, does it appear correctly on the contact record?


Works great when ipAddress, hutk, and pageUrl are included in hs_context. I wasn’t too sure after reading https://developers.hubspot.com/docs/methods/forms/submit_form. thanks