Lead Flow Pop-Up not showing thank you message on BigCommerce

forms

#1

Getting the following errors:

Uncaught ReferenceError: leadFlowsEmailCheckJsonpCallback is not defined at 
?portalId=2973669&callback=leadFlowsEmailCheckJsonpCallback&includeFreemailSuggestions=true:1

https://forms.hubspot.com/emailcheck/v1/sam%40sampler.com/?portalId=2973669&callback=leadFlowsEmailCheckJsonpCallback&includeFreemailSuggestions=true


#2

Hi @Joseph_Bachir,

Just to make sure that we’re on the same page, do you have a lead flow that is working, except it’s not showing the thank you message? Can you reach back out with a link to the page where you’re seeing this behavior?


#3

Hi Derek,

Yes, once you click “sign up” the pop up doesn’t do anything. However, the contacts are still being added to the list. You can find the pop up on https://www.bluntpower.com/


#4

Hi @Joseph_Bachir,

It appears there is some external JavaScript that is interfering with the lead flow. Can you try removing/disabling some of the external scripts you have on that page and testing the lead flow?