Hi everyone! I have a live chat tool we are using that can only be integrated with one external tool at a time (Hubspot OR Salesforce). Since our sales and customer support teams are in Salesforce, it makes most sense to send a new contact & chat transcript to Salesforce. However, if it’s a new contact, they will get pushed to Hubspot with Source = Offline Sources. If I could capture the context info (hutk & context etc) in the Salesforce data, is there any way to have Hubspot read the hutk and/or true source data?
Going the other direction - if the tool is connected to Hubspot, the lead is captured correctly. However, the chat history is logged as an event and therefore that history is not reported to Salesforce. Any way to get that data reported to Salesforce?
Live Chat is a great lead generation tool and I want to easily see the source of our leads.
Thanks for your help and recommendations!
P.S. Great new site.