I’m working on an integration between HubSpot and ResponseTap, a call tracking provider that links a visitor’s web session to a phone call.
I’m capturing the hubspotutk cookie and then using the form submission API to send a ‘phone call’ form submission containing this cookie. For contacts that have previously filled in a form on a website which includes the email address, this works perfectly and the ‘Phone call’ form appears under the contacts details.
However we’re seeing a lot of ‘No Contact’ submissions. I created contacts for a few of my colleagues and sent them an email from HubSpot which contained a link to the demo site where the HubSpot code is installed. They clicked on the link and then made a phone call to the tracking number displayed, which resulted in ‘phone call’ form submissions, however they aren’t being tied back to the Contact, which I thought they would be. Is my assumption wrong? How are contacts tied to web browser sessions? Is a form submission with your cookie and the email address the only way?