I have just started using Hubspot’s API and I am writing an application that retrieves the last 7 days of the Email Timeline to check for a couple of different events. I seem to be missing a couple of records based on what I would expect.
First, we have a Contact who chose to Opt Out of receiving Blog updates. On the Contact page in the admin portal that I have access to I can see the event where the user chose to Opt Out. However, when I query the timeline all I see is that he subscribed. I do not see any unsubscribe.
Second, we have a Contact who chose to subscribe to our Blog updates. Again, I can see the subscription event on the Contact page. Again, when I query the timeline I don’t see any results that reflect this.
How can I best troubleshoot this? I know the users each chose to Opt Out and to subscribe, respectively. My call to the API completes successfully and returns some results to me.