Here is what I am trying to do:
1- Customer registers on our website and submit an order
2- Customer and Order data pushed to HS via contact's API
Let's take an example that a customer "email@example.com" is our customer and his order details are in HS.
HS will have an email campaign that will check all customers who have complete orders on our website, but may have fields missing (basically abandoned carts). Let’s say an EIN Number is missing. A workflow is setup to remind these people to fill in all the info and update their EIN number.
The problem we’re facing is when a customer has multiple orders. A customer may use website to order multiple items with same account. But that contact record in HubSpot will only have one EIN and if they make another order that EIN number will get overwritten in HS when they submit another order. Two won’t be stored. And EIN is just one field that might have multiple values….there are around 10-13 other fields that could have multiple values if the contact makes multiple orders.
Is there any way in HS this situation can be handeled.