So, it doesn't happen often but every once in a while, we will get a user attempting to authenticate for the first time to our app. They are administrators who have read, write access to all the scope our app requires: "forms, contacts, content, files". I have even created a secondary user and matched their permissions 1-1 to the account that can't gain access and it works fine.
I wish I had debugging info to provide to help work through this issue but the permissions die on the HubSpot hosted page level. I can't get a return to my app to try and debug and the error screen provided by HubSpot doesn't notify the user into which scope they don't have the proper access to.
- has anyone out there ran into this same issue
- How do I resolve it
- How do I get better error reporting if the round trip for the OAuth never gets back to my servers
- Is there some kind of flag I can send to the HubSpot Auth page that will give the user more information on why they can't connect?
Here's what users are seeing when they run into this issue.
Thank you for the help